Privacy Policy

Welcome to Leonora-SAGE (leonorasage.com). As an Aging Life Care Association Member providing Aging Support & Care Coordination, we understand that privacy is of the utmost importance, especially when it concerns the health and well-being of seniors and their families.

This Privacy Policy describes how we collect, use, and protect your information when you visit our website or engage with our services.

1. Information We Collect

To provide high-quality care coordination, we may collect the following types of information:

• Personal Identifiers: Name, email address, phone number, and mailing address.
• Health & Care Information: Information regarding age, medical history, care needs, and support requirements provided during consultations.
• Financial Information: Payment details for billing purposes processed through secure third-party processors.
• Technical Data: IP address, browser type, and usage patterns collected via cookies.

2. How We Use Your Information

We use the information collected to:

• Provide and coordinate aging life care services.
• Communicate with families, healthcare providers, and designated representatives.
• Process payments and manage your account.
• Comply with legal and professional standards set by the Aging Life Care Association.

3. Confidentiality and HIPAA

As care coordinators, we treat all client information with the highest level of confidentiality. While we are committed to protecting your data, please be aware that standard email and website forms may not be fully encrypted. We utilize secure methods for transmitting Protected Health Information (PHI) in accordance with relevant health privacy standards.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We only share information with:

• Healthcare Providers: Only when necessary to coordinate care and with explicit consent.
• Service Providers: Trusted third parties who assist in operating our business (e.g., billing software).
• Legal Obligations: If required by law or to protect the safety and rights of our clients.

5. Data Security

Leonora-SAGE implements industry-standard security measures to protect your personal data. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security for internet transmissions.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request the correction or deletion of your data.
• Withdraw consent for data processing at any time.

7. Third-Party Links

Our website may contain links to external sites (such as the Aging Life Care Association). We are not responsible for the privacy practices or content of these third-party websites.